Delivery & Return Policy

Delivery and Cancellation / Refund Policy

The products sold on this website are event admission tickets and/or gift cards. No physical delivery is provided.

Delivery Upon completion of payment, the ticket/gift card and event admission details are delivered to the email address provided by the purchaser. If the email is not received, please first check your spam/junk folder. If the issue persists, you can contact us at rucola@pizzeriapera.com or by phone at +90 (516) 163 73 72.

Cancellation and Refund Event tickets fall under contracts regarding leisure activities performed on a specific date or period (entertainment or recreational services), and the right of withdrawal cannot be exercised under applicable consumer legislation.

Accordingly, ticket sales are final as a rule. In cases of event cancellation or rescheduling, refund and alternative solution procedures are carried out as follows:

• Event Cancellation: Full refund or the option to use the ticket for a rescheduled date.

• Date Change: Admission to the rescheduled date.

• Force Majeure: If the purchaser provides written notice (via email) of documented force majeure at least 72 hours prior to the start of the event, the ticket will be canceled, and a full refund will be issued via the original payment method. Refund requests for force majeure submitted less than 72 hours before the event cannot be processed.

How to Submit a Cancellation Request You must submit your cancellation request to rucola@pizzeriapera.com using the email address associated with your purchase.

The email must include the following details:

• Full name

• Event name

• Order number

• Phone number

Refund Processing

• Refunds are issued using the original method of payment.

• Depending on your bank's processing cycles, refund reflection times on your card may vary.

Event Cancellation / Date Changes by the Merchant

• If the event is canceled by the merchant, the full ticket price will be refunded or the purchaser will be offered the option to attend on a new date.

• If the event date is changed, the purchaser may choose to attend on the new date or request a full refund within 3 days of receiving the change notification.